I've had this unit for about 5 months. It works when it's running but the firmware is plagued with issues. It constantly disconnects from wifi and randomly stops dehumidifying while the fan continues to run. I've had to purchase separate humidity and power monitoring sensors to separately monitor and manage what should be a set and forget appliance.
Support have been a massive headache, initially not taking the reported issues seriously. I had to send the unit back and be without the device for weeks, even then having to spoon feed steps to reproduce the problems. After finally admitting to the problems I was sent my unit back. Months later I've been asked to send it back again for a fix. I have requested a replacement unit after all I've been through and they have now gone quiet. At no point have I even received an apology. If there was another similar device on the market from a different manufacturer I would be sending this thing back for a refund.
Massive headache, disappointment and ongoing frustration. A real shame for what would otherwise be a good product where there aren't many other options available.
I cannot recommend this one.
This little unit is a lifesaver, and having the ability to replace the sensor with a calibrated unit at a reasonable cost makes it even better. Highly recommended.
Great service - made the process very easy to recalibrate the breathalyser and to order extras.
Great product and wonderful customer service thank you so much. I will be buying more.
I find it easy to use and accurate
Little and very portable, but very precise and effective.
Easy to operate, can save you from very inconvenient situations.
Good value for money and product does what it’s supposed to do. Quick turnaround after placing blind order to delivery to Adelaide metro area.
i have been using the calibration service for years, very fast turnaround and the plans are so much cheaper than one off calibration
Works well. Ionmax app didn't work, or the UI was so different to the instructions I gave up. I ended up using the Tuya app. Instructions need to be improved. It did stop working once, and I thought I had to return it, but fortunately I just had to crawl into the roof space and restart it with my phone nearby. I was hoping to use it 24 hours, but it is noisy, so it runs 11AM-10PM. Combined with the 3 other Desiccant dehumidifiers the humidity is down to 50%RH, although in the morning it is 60-80% as both Ionmax dehumidifiers have been off overnight. I did install a few fans to save money, but they are even noiser and the overnight humidity outside is 77% so now don't run overnight. For a 1960s house there is no underfloor insulation, no wall insulation, and the foam roof insulation is significantly degraded. If I had a spare $30k I would fix the root problem, but for now, what I have works on average, just higher electricity bills in winter. I have roof-top solar.
The re-calibration process was smooth and slick - definitely a good experience.
Works quick and accurate.
Quick and reliable service every time we order.
Prompt efficient service.
I recently purchased a replacement filter for my Ionmax and was extremely pleased with the prompt service I received.
The parcel arrived in good time and I would recommend this company to anyone and will be purchasing from them again.
I upgraded to AlcoSense Verity which is lightweight, easy to use with faster results and more efficient than previous models. Highly recommend this product.
Quick and simple to replace. No calibration needed. Thanks!
I like the quick turn around on the Calibration, Cost a little high for the Calibration and postage
These came with the new DrugSense DSU6 Urine Dip Card... in a package deal. These do what they are supposed to do. If using these for home testing, I reckon just buy one or two and wash out with distilled water... save a bit of plastic.
Value for money access to the new standards. Easy to use.
I have 3 devices; one was purchased new in April, one was recalibrated by your company in April and one was recalibrated in May. Although repeat testing will give roughly the same result on each device (good intra-device agreement) they all give widely differing results (poor inter-device agreement). It is therefore a totally unreliable and useless product as I have no idea which device to believe (please see picture).
Performs as intended
Where do I send my sobermate for calibration and the cost. I have another one in need of calibration. Thanks
Great device, so quick to get reading, small, very portable
With the tougher rules introduced late in 2024 drink driving is a definite no no. The plans make it easy, use a post bag, print the label if you can, drop the unit at a PO.
It’s back in a few days. Too easy.
Whatever it costs is lower than driving over the limit and being caught.
