Delivery and Payment Methods
Once your online order is confirmed and the full payment is received, we will process your order and have it dispatched within 1-2 working days.
Standard delivery: 1-3 business days (metro areas) or 5-10 business days (rural areas)
Express delivery: 1-2 business days (depending on the shipping carrier's express network)
Online orders placed before 12pm are typically shipped out the same day or the next business day. If you need your item urgently, please contact us before placing an order to find out about express deliveries and dropshipping.
For orders less than $500 in total, the delivery cost will vary depending on your location and the size and weight of your order.
For orders over $500, you may be eligible for Free Shipping (see next section). However, some bulky items such as the Droian Chair may not be eligible for free shipping, .
You can estimate your order shipping cost in the checkout section after you've added a product to cart.
As an ongoing promotion on our site, you can get FREE SHIPPING for your whole order when you purchase over $500.
- For shipping within Australia only.
Yes, you can pick up your order from our office in Vermont, VIC during our business hours.
If you have already placed an order online, please call us as soon as possible so that we don't accidentally ship out your item.
If you haven't placed an order online, just call us now to do so and arrange a pick up. Alternatively, just drop by our office during our business hours.
We mainly use Australia Post Registered eParcel to send out online orders. For express orders, bulky items, or rural areas, we may choose Australia Post Express Parcel, AAE, or TOLL instead.
Regardless of which carrier we use, all orders are sent via registered post. This means that the delivery will have a tracking number and require a signature upon delivery.
If you're not home to receive your parcel, the delivery man will leave a card in your mailbox and will deliver your parcel to the nearest post office (for Australia Post) or delivery centre. You can then arrange to pick up your parcel from the post office or centre.
Once your order is shipped out, you will get a shipping confirmation email. Click on the link in the email to track your delivery online.
For assistance or enquiries regarding your delivery, you can contact us and quote your order number, or call Australia Post on 13 POST (13 76 78) and quote your tracking number.
Our website accepts orders for deliveries to all countries.
International deliveries for small parcels are sent via Australia Post Express Courier International, which has tracking and requires signature on delivery.
Shipping using this method takes 2-4 business days.
For bulky items such as the Droian Chair, deliveries will be arranged based on the shipping country. The flat rate shipping of $990AUD will be arranged with a shipping method chosen by Andatech.
Please contact us if you'd like more information.
We accept the following payment methods:
- Credit Card (via eWay Secure Direct)
- Paypal (redirects you to the Paypal website for secure payment)
- Direct Deposit
For direct deposit payments, please put through your payment to:
Account Name: Andatech Pty Ltd
Account Number: 463745236
Payment Reference Number: Your order number (e.g. Order 120003456 - found in your order confirmation email)
Please note that all orders will only be sent out when the full payment is received.
While credit card payments are instant, Paypal and Direct Deposit may take 2-3 business days to clear.