MELBOURNE’S STAGE 4 RESTRICTIONS
Dear Valued Clients, Associates, Family and Friends,
As many of you are aware, Stage 4 restrictions are now in place for Melbourne. As a supplier of health, medical and safety equipment, Andatech will remain operational to meet urgent public and government needs as Victorians battle the COVID-19 pandemic.
To protect our team and customers as well as deliver these essential goods on time, we have made several improvements to our working arrangements, as follows:
Sales and Support Enquiries
Our sales and support staff will be working from home and will be available to attend to enquiries over the phone, email and live chat as normal. Contact us here.
Orders can be placed over the phone, on our website and on email as usual. New stock for non-contact thermometers and medical face masks are also being replenished quickly in the coming weeks. Our logistics team will be doing their best to process and deliver your orders swiftly.
Breathalyser Calibration Services
Delays are expected as we scale down in operations and we do apologise for any inconvenience caused. There will be at least a 3-to-4-week delay while your breathalysers are quarantined, calibrated, and processed before they are returned to you by post.
Warranty and Repair Services
All warranty and repairs will be put on hold until after the restriction period is over. If your product is already with us or is on the way back to us, they will only be processed after the restriction period is over.
Due to these unforeseen circumstances, if your product requires a warranty claim but its warranty is close to expiry, we will extend its warranty period until the restriction period is over and we are able to process your product return. Therefore, we ask that you hold on to your product until after the restriction period is over.
To ensure the safety and wellbeing of our staff as well as our valued customers, we strongly recommend that you choose to get your item shipped instead. Local order pick ups can be arranged from the Vermont office if we are within a 5km radius from your home, but will need to comply with the non-contact arrangement as required by the government directive. Please call or email our support team beforehand if you wish to arrange a pick up.
This pandemic has no doubt affected many of our family, friends and valued customers. We sincerely hope the COVID-19 situation will be resolved quickly as the decision made by the Victorian Government was certainly a tough call to make.
If you require any assistance, please do not hesitate to contact our team and we will be happy to help.
We thank you for your continued support and understanding. Stay safe and well.
Andatech Pty Ltd (Australia)
Previous update posted on 14 July 2020:
Due to the developing Coronavirus (COVID-19) situation and the six-week lockdown recently imposed in Victoria, we have introduced various safety measures to reduce the risk of virus transmission and protect the health and safety of our staff and customers while our business continues operation.
Please be aware of the following changes and updates to our procedures that may affect your experience with us:
We will continue fulfilling orders within the normal processing times (1 business day for in-stock items). However, delays are expected with Australia Post shipments, even with express upgrades. Any delays with shipping is unfortunately out of our control and we request your understanding and patience during this time.
We are no longer supporting order pick ups from our Vermont office at this time, and the pickup option has been disabled from our website until further notice.
Calibrations and Repairs
Calibrations and repairs will be ongoing but services will be significantly delayed due to new safety precautions.
We are no longer supporting drop offs and pick ups from our Vermont office at this time. We will not be offering express calibration services for the time being either.
All incoming parcels returned to us for warranty or calibration will be quarantined for 14 days for ozone and UV sterilisation before service is conducted to minimise the risks of transmission. Therefore, please expect a 2-3 week delay if you’ve returned something to us.
Alternatively, if your product return or calibration is not urgent, we strongly encourage you to hold on to your product until further notice.
Warranties, Management Plans and Calibrations Due During Lockdown
All warranty services, management plans and calibrations that are due to expire or due for renewal in the next 6 weeks or during the VIC lockdown period are extended until the lockdown is over. Please contact our support team for further information.
Our staff are diligently following health and safety procedures when picking and packing your order, which includes upholding general hygiene practices and frequently cleaning surfaces.
These updated procedures are in addition to the existing safety measures we have put in place in-store:
- Daily temperature screening of all staff members
- Hospital-grade cleaning materials and sanitisation of our office three times a day
- Hand sanitisers and masks being used in the office by staff
- Gloves and extra personal protective equipment to be used by technicians and calibration staff handling products
- Strict no physical contact policy between staff and visitors / delivery drivers
We will continue to abide by government advice and may regularly update our procedures in order to stay in line with government and health regulations and recommendations.
Please understand that our procedures above are to protect the health and safety of our staff and customers, and to reduce the risk of COVID-19 transmission.
We ask for your kind cooperation and understanding during these uncertain times.
Please contact us should you have any questions or concerns.